:root{--blue:#123b7a;--blue2:#1f5bb8;--red:#d8243c;--bg:#f5f7fb;--text:#182033;--muted:#6a7280;--border:#e4e8f1;--card:#ffffff}*{box-sizing:border-box}body{margin:0;font-family:Inter,Arial,sans-serif;background:var(--bg);color:var(--text)}button,.button{border:0;background:var(--blue);color:#fff;padding:10px 14px;border-radius:12px;font-weight:700;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;gap:8px}button:hover,.button:hover{background:var(--blue2)}button:disabled{opacity:.5}.danger{background:var(--red)!important}.ghost{background:#eef2f8!important;color:var(--blue)!important}input,select,textarea{width:100%;border:1px solid var(--border);border-radius:12px;padding:11px 12px;font:inherit;background:#fff}textarea{min-height:110px;resize:vertical}.muted,small{color:var(--muted)}.login-page{min-height:100vh;display:grid;place-items:center;background:linear-gradient(130deg,#fff 0,#f6f8fd 55%,#eaf0ff)}.login-card{width:min(440px,92vw);background:#fff;border-radius:26px;padding:34px;box-shadow:0 24px 80px #123b7a24;position:relative;overflow:hidden}.flag-line{position:absolute;left:0;top:0;width:100%;height:7px;background:linear-gradient(90deg,#fff 0 33%,var(--blue) 33% 66%,var(--red) 66%)}.login-card h1{margin:10px 0 4px}.login-card form{display:grid;gap:16px;margin-top:24px}.login-card label{display:grid;gap:7px;font-weight:700}.alert{padding:12px;border-radius:12px;background:#ffecef;color:#a61729}.app{display:grid;grid-template-columns:280px 1fr;min-height:100vh}aside{background:#fff;border-right:1px solid var(--border);padding:24px;display:flex;flex-direction:column;gap:24px;position:sticky;top:0;height:100vh}.brand{display:grid;gap:4px}.brand span{font-size:13px;font-weight:900;color:var(--red);letter-spacing:.12em}.brand b{font-size:22px;color:var(--blue)}nav{display:grid;gap:8px}nav button{justify-content:flex-start;background:transparent;color:var(--text);font-weight:700}nav button.active{background:linear-gradient(90deg,var(--blue),var(--blue2));color:#fff}.operator-card{margin-top:auto;padding:16px;background:#f7f9fd;border-radius:18px;display:grid;gap:8px}.operator-card b{color:var(--blue)}main{padding:34px;max-width:1320px;width:100%;margin:0 auto}h1{margin:0 0 22px;font-size:32px;color:var(--blue)}h2{margin:30px 0 14px;color:#26364f}.top{display:flex;justify-content:space-between;align-items:center;gap:16px}.cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px}.stat,.panel{background:var(--card);border:1px solid var(--border);border-radius:22px;padding:20px;box-shadow:0 12px 34px #123b7a0f}.stat b{display:block;font-size:34px;color:var(--blue);margin-top:8px}.filters{display:grid;grid-template-columns:1fr 220px auto;gap:12px;margin:0 0 18px}.table-wrap{background:#fff;border:1px solid var(--border);border-radius:22px;overflow:auto;box-shadow:0 12px 34px #123b7a0f}table{width:100%;border-collapse:collapse}th,td{padding:14px 16px;border-bottom:1px solid var(--border);text-align:left;vertical-align:top}th{background:#f6f8fc;color:#4b5570;font-size:13px;text-transform:uppercase;letter-spacing:.04em}tr.clickable{cursor:pointer}tr.clickable:hover{background:#f8fbff}.loader{padding:40px;color:var(--blue);font-weight:700}.details-head{display:flex;align-items:center;gap:14px;margin:16px 0}.details-head h1{margin:0}.status{padding:8px 12px;border-radius:999px;font-weight:800;font-size:13px}.status.NEW{background:#eaf1ff;color:var(--blue)}.status.IN_PROGRESS{background:#fff8df;color:#806000}.status.WAITING_USER{background:#e8f8ee;color:#166b35}.status.CLOSED{background:#edf0f5;color:#526070}.status.SPAM,.status.DELETED{background:#ffecef;color:var(--red)}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}.actions{display:flex;gap:10px;flex-wrap:wrap}.timeline{display:grid;gap:12px}.msg{background:#fff;border:1px solid var(--border);border-radius:18px;padding:16px}.msg>div{display:flex;justify-content:space-between;gap:12px}.msg.user{border-left:5px solid var(--blue)}.msg.operator{border-left:5px solid var(--red)}.msg.internal{border-left:5px solid #9aa4b7;background:#fbfcff}.template-list{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px}.chip{background:#eef2f8;color:var(--blue);padding:8px 10px;border-radius:999px}.panel form{display:grid;gap:12px}.rowform{grid-template-columns:repeat(6,minmax(0,1fr));align-items:end}.panel h3{margin:0 0 12px;color:var(--blue)}.panel+.panel{margin-top:14px}@media(max-width:900px){.app{grid-template-columns:1fr}aside{position:relative;height:auto}.cards,.grid2,.filters,.rowform{grid-template-columns:1fr}main{padding:20px}.top{align-items:flex-start;flex-direction:column}}.status.NEW{background:#ffecef!important;color:#b00020!important;border:1px solid #ffc8d2}.status.IN_PROGRESS{background:#fff3cd!important;color:#7a5700!important;border:1px solid #ffe08a}.status.WAITING_USER{background:#e8f8ee!important;color:#166b35!important;border:1px solid #bde8cb}.status.CLOSED{background:#edf0f5!important;color:#526070!important;border:1px solid #d8dee8}.status.SPAM,.status.DELETED{background:#ffecef!important;color:var(--red)!important;border:1px solid #ffc8d2}.archive-note{margin-top:-10px;margin-bottom:18px}.table-wrap .status{display:inline-block}.attachments-list{display:grid;gap:10px;margin-top:10px}.attachment-card{background:#f7f9fd;border:1px solid var(--border);border-radius:14px;padding:12px;display:grid;gap:8px}.attachment-title{display:flex;align-items:center;justify-content:space-between;gap:12px}.attachment-title b{color:var(--blue)}.attachment-title a,.attachment-file{color:var(--blue);font-weight:800;text-decoration:none}.attachment-image{display:block;max-width:360px;max-height:280px;object-fit:contain;border-radius:12px;border:1px solid var(--border);background:#fff}.attachment-video{display:block;max-width:520px;width:100%;max-height:320px;border-radius:12px;border:1px solid var(--border);background:#000}.selected-files{display:flex;gap:8px;flex-wrap:wrap}.selected-files span{background:#eef2f8;color:var(--blue);padding:8px 10px;border-radius:999px;font-weight:700;font-size:13px}